HOW TO ORDER & STORE POLICY
Ordering is easy, just use the "Add to Shopping Cart" buttons on each page and when you are ready to check out, use a "View Shopping Cart" button at the bottom of each page or the "Check Out" button found at the top of each page. When you "check out" you will be given 4 payment options: 1.  Full payment now. 2. 20% deposit now, the balance when the item(s) are ready to ship. Unless you tell us differently, we will automatically charge the balance when the item comes in and is ready to ship to you. 3. A 3 payment layaway (The total is divided into 3 equal payments. Each payment is due every 30 days. If you are paying by credit card, we automatically charge each payment on the due date.  If you are paying by Paypal, we will automatically send a Paypal invoice on the payment due date.). 4.  A 4 payment layaway (The total is divided into 4 equal payments. Each payment is due every 30 days. If you are paying by credit card, we automatically charge each payment on the due date.  If you are paying by Paypal, we will automatically send a Paypal invoice on the payment due date.).
If you have any problems, please e-mail us at info@denverdoll.com or call (303) 733-6339, fax (303) 777-0229 You can also reach us by snail mail at: Denver Doll Emporium, 5730 E. otero Ave.  #700 Centennial, Co.  80112 STORE HOURS ARE TUESDAY-SATURDAY 10:00-5:00 (Mountain Time Zone)
PAYMENTS:  We accept checks or credit cards (Visa, Master Card, Discover and American Express),  or Paypal (our ID is: ddedolls@aol.com ). We will send you an invoice from Paypal when your order is received.
PREORDERS:  Preorders are accepted for items not yet in stock.  There is a 20% NON REFUNDABLE - NON TRANSFERABLE DEPOSIT for the item.  There is also a 15% cancellation fee for all preorders canceled after we have ordered the item. Unless previous arrangements have been made, when the item becomes available, we will automatically charge the balance and ship the item to you.
LAYAWAYS:  We are happy to do a layaway for orders over $75 . You can choose a 3 or 4 month layaway.  Other options can be worked out if you email us.  The deposit is non refundable - non transferable, no exceptions.  There is also a 15% cancellation fee for all layaways. **If you are more than 30 days late with a layaway payment and you do not contact us, we will consider the transaction null & void and return the item to stock.  You would forfeit any money already paid on the layaway.
RETURNS for full refund are offered for damaged merchandise only.  We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges.  FINAL SALES - NO RETURNS applies to ALL layaways or preorders. NO EXCEPTIONS.
SHIPPING is usually via UPS ground or Priority Mail.   We can also ship UPS 2nd. Day or UPS Next Day Air.  You can specify which shipping method you prefer on the online order form.  We will get back to you with actual shipping costs.  It is generally less expensive to use Priority Mail on orders weighing 3 lbs and under.  For International orders, we will email you with actual shipping charges.  Most International orders go via EMS or Priority International. We recommend insurance and if you don't request it, we are not responsible for loss or damage. PLEASE NOTE: For International orders, we must declare orders as "merchandise" with full value for Customs.  Anything less is illegal.  Please do not ask us to devalue or mark items as "gift".  All international orders are shipped insured.
Checking the Status of your order:  Please feel free to email us about the status of your order anytime.  Do remember to include your full name or the full name of the person the order was placed by and the item(s) name.  If you use 2 diffenent names, please include both names.  Our orders are filed according to last name of the person who placed the order.
	BEFORE ORDERING A BJD, WE ENCOURAGE YOU TO READ OUR FAQ PAGE.  (Frenquently Asked Questions)

GIFT CARDS: Always a perfect gift!  Gift Cards for $10, $25, $50, $75, $100, $125, $150, $175 or $200.   Can be used like a credit card for any purchase from DDE. Quantity:   Amount: 10 Dollars 25 Dollars 50 Dollars 75 Dollars 100 Dollars 125 Dollars 150 Dollars 175 Dollars 200 Dollars
	If you prefer to talk to a real, LIVE person, you may want to call on the phone (303 733-6339).   We can take your calls during regular store hours, Tues-Sat 10:00-5:00 Mountain time zone.