HOW TO ORDER & STORE POLICY

Ordering is easy, just use the "add to shopping cart" buttons on each page and when you are ready to check out, use a "view shopping cart" button found at the bottom of each page.

If you have any problems, please e-mail us at info@denverdoll.com or call (303) 733-6339, fax (303) 777-0229 You can also reach us by snail mail at: Denver Doll Emporium, 5730 E. otero Ave.  #700 Centennial, Co.  80112 STORE HOURS ARE TUESDAY-SATURDAY 10:00-5:00 (Mountain Time Zone)

PAYMENTS:  We accept checks or credit cards (Visa, Master Card, Discover and American Express),  or Paypal (our ID is: ddedolls@aol.com ).   You can also email us with your order and we will send an invoice from Paypal to you.

PREORDERS:  Preorders are accepted for items not yet in stock.  Generally there is a 20% NON REFUNDABLE - NON TRANSFERABLE deposit for the item.  There is also a 15% cancellation fee for all preorders cancelled after we have ordered the item. Unless previous arrangements have been made, when the item becomes available, we will automatically charge the balance and ship the item to you.

LAYAWAYS:  We are happy to do a layaway.  Usually 1/3 down, 1/3 due in 30 days and the final 1/3 due in the next 30 days, unless other arrangements have been made.  The deposit is non refundable - non transferable, no exceptions.  **If you are more than 30 days late with a layaway payment, we will consider the transaction null & void and return the item to stock.  You would forfeit anymoney already paid on the layaway.

RETURNS for full refund are offered for damaged merchandise only.  We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges.  FINAL SALES - NO RETURNS applies to ALL layaways or preorders. NO EXCEPTIONS.

SHIPPING is usually via UPS ground or Priority Mail.   We can also ship UPS 2nd. Day or UPS Next Day Air.  You can specify which shipping method you prefer on the online order form.  We will get back to you with actual shipping costs.  It is generally less expensive to use Priority Mail on orders weighing 3 lbs and under.  For International orders, we will email you with actual shipping charges.  Most International orders go via EMS or Global Priority. We recommend insurance and if you don't request it, we are not responsible for loss or damage. PLEASE NOTE: For International orders, we must declare orders as "merchandise" with full value for Customs.  Anything less is illegal.  Please do not ask us to devalue or mark items as "gift".

GIFT CERTIFICATES: We can issue a DDE Gift Card for any amount you want. If you don't see the amount you are looking for, just contact us. These cards don't expire and can be used anytime on anything. Choose:   $25.00 $35.00 $40.00 $50.00 $65.00 $75.00 $85.00 $100.00 $125.00 $150.00 $200.00
	If you prefer to talk to a real, LIVE person, you may want to call on the phone (303 733-6339).   We can take your calls during regular store hours, Tues-Sat 10:00-5:00 Mountain time zone.